Shipping & Delivery

Australia Standard Shipping: $12 (Delivery times may vary depending on location and Australia Post’s volume of shipments at the time)

Australia Express Shipping: $20 (1-3 business days depending on your location)

New Zealand Standard Shipping: $25 (7-10 business days). All international shipments are sent DDU (Delivery Duties Unpaid). Any duties or taxes incurred are the responsibility of the customer.

Rest of World Standard Shipping: $50 (7-14 business days). All international shipments are sent DDU (Delivery Duties Unpaid). Any duties or taxes incurred are the responsibility of the customer.

Free Shipping within Australia for orders over $500.

We use Australia Post to ship all orders within Australia and worldwide. Tracking is provided with all shipments. We offer signature on delivery no charge for all shipping methods. If you decline this option by ticking the 'Authority to Leave' box in cart this means you give permission for your order to be left at the nominated address without signature and The Harmonic will bear no responsibility for any order that goes missing after it has been delivered. You are responsible for the package from the moment it is scanned as delivered by Australia Post or international postal agent.

Australian customers

For domestic orders you may choose from standard parcel post or express post shipping. Standard parcel post shipping times can vary greatly depending on your location and Australia Post’s volume of shipments at the time. Express post is our customers most commonly selected shipping option. Express post generally takes 1-3 business days depending on your location. We ship from Byron Bay, NSW Australia 2481. Unfortunately, we are not in the Australian overnight shipping network and delivery takes 2 business days to most places with some exceptions.

Australian express delivery time estimates

Sydney postcodes up to 2234: 1 business day
Tweed, Gold Coast & Brisbane: 1 business day
Most other areas NSW, ACT & QLD: 2 business days
Remote areas NSW & QLD: 3 business days
Melbourne & Adelaide: 2 business days
Regional VIC & SA: 3 business days
Tasmania: 2-3 business days
WA & NT: 3 business days

International shipping delivery time estimates & deliver notes

Standard International: 7-14 business days (estimate only)

All international shipments are sent DDU (Delivery Duties Unpaid). Any duties or taxes incurred are the responsibility of the customer. In instances where the duties and taxes are refused and the parcel is returned to The Harmonic a return shipping fee will be deducted from the refund amount. We recommend contacting the custom office of your country for further information as The Harmonic is not able to estimate the duties or taxes that may be incurred.